Quick answer
Use the account recovery option on the Huawei sign-in screen. If verification fails, contact Huawei support through an official channel. Never share your password or verification codes with anyone.
A HUAWEI ID is needed to join AppGallery offers and get coupons. Terms differ by campaign, but every offer requires signing in with a HUAWEI ID.
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Step 1
Open the sign-in screen
On the Me page in AppGallery, tap Log in to your HUAWEI ID.
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Step 2
Use account recovery
Choose the account recovery option on the sign-in screen and follow the verification steps with your email or phone number.
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Step 3
Contact Huawei support
If recovery does not work or verification fails, contact Huawei support through its official channels.
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Step 4
Sign in with the right account
Use the same account you will make the eligible purchase with, and do not use more than one account on one phone.
Frequently asked questions
What should I do if I cannot sign in to my Huawei ID?
Use the account recovery option on the Huawei sign-in screen. If verification fails, contact Huawei support through a verified channel. Do not share your password or verification codes.